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Customer Planner



Posting ID: JP-001972292

Full Time
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1. Responsible for the day to day management and execution of the customer care and production planning function

2. Take ownership of the process from order receipt through shipment and proactively manage the details to ensure the production timeline is maintained

3. Data entry of purchase orders into 4th Shift and order acknowledgements are emailed back to the customer for confirmation

4. Bill of Materials (BOMS)- Fully understand and verify accuracy in operating system prior to order entry

5. Utilize 4th Shift MRP reports (POAN/COAN/MOAN) in conjunction with access databases/reports to ensure all customer supplied components, fragrances, blends, and raw materials are requested and delivered on time to meet the established production schedule

6. Create no charge purchase orders into 4th shift for all components, fragrance oils and or raw material shortages from the customer

7. Price requests- secure updated customer quotations from cost accounting

8. Serve as primary point of contact to the customer and organization regarding all production orders

9. Manage new projects from sales in Deacom as they become firm purchase orders to enter into 4th Shift including: tracking new and final components for both prelim/final fill assessments and prelim/final tool checks 10. Establish strong working relationship with each customer based on trust in execution

11. Proactively manage and deliver on special projects as assigned by management

12. Ensure all customer expectations are proactively managed and that issues and concerns are addressed timely

13. Proactively manage open orders based on customer deliverable timelines and adjust delivery dates as required

14. Daily production meeting- meet daily with production departments (compounding and filling) to manage and prioritize the production schedules to meet confirmed ship dates

15. Release, issue, and manage production work orders ensuring inventory availability and accuracy

16. Finish Good shipments- monitor QC notifications releasing finish goods for shipment, coordinate shipping details with the warehouse

17. Efficiently and effectively communicate and interact with all levels of the organization


Customer service, Planner, Production, Erp, Excel, customer relationship management, BOMS

Top Skills Details:

Must Haves:

-Production Planning (Experience communicating with Procurement on shipments/Production and other necessary departments)

-Follow Orders from start to finish

-Experience with in cosmetic/pharma industry (beauty products is a major plus)

Additional Skills & Qualifications:

-5-8 years in similar position (preferably in a contract manufacturing environment in the personal care, cosmetic, or medical industry)

• Proficiency in Computer skills and Microsoft products

• Superior verbal and written communication skills

• Strong organizational, problem-solving, and analytical skills

• Ability to manage priorities and workflow

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

• Proficient on DOMO data analytics program/ other comparable softwares

Experience Level:


About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Brianna Teetsel

Phone: (732) 447-1571


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