Customer Service Rep. (LAKE ZURICH)
Posting ID: 7030523
These roles will be working primarily with their existing customer base. These reps will help with resetting passwords, retrieving log-in information, updating addresses, taking mortgage payments over the phone as well as troubleshooting other basic technical issues involved with the registration process.
It is estimated candidates will take between 40-70 calls/day.
Candidates will also be asked to make outbound calls to verify client information.
The candidates will officially be in "training" from 7am - 10am during the 2-4 week training program learning the various language, terms, and common questions used by their customer service team. They will be taking basic calls updating customer information, resetting passwords, along with other basic tasks that for the remainder of the day during training.
HOURS (post training):
8am to 5pm, Monday through Friday (The would also take people on the 10am-7pm shift.)
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Recruiter: Jessica Oberheide
Phone: (773) 632-2303