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Customer Service Representative--Wilkes-Barre



Posting ID: 7030133

Full Time
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We are looking for customer service representatives to join one of our largest healthcare clients in their Wilkes-Barre location!

This position involves extensive member contact via the telephone.
Handles inbound/outbound calls from participants and/or prescribes when needed to start and process order requests.
Ability to research and investigate orders using Peoplesafe and LINKS.
Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience.
Notifying requester of decisions, changes, or other relevant information pertaining to request/inquiry.
Responsible for researching and resolving payment issues.
Call to offer a direct sale of medications to participants and posting payments to the proper account.
Perform required transactions to complete mail order prescriptions.
Follow through on standard operating procedures, problem-solving and troubleshooting within guidelines.

  • Must have at least 1 year of call center experience
  • GED or HSD required

Please send an up to date resume for immediate consideration!

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Klohe Harrion

Phone: (480) 665-3379


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