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Site Support Technician

TEKsystems

06/04/2021

Posting ID: JP-002162001

Full Time
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One of our competitive clients in the Anniston Area is looking for an I.T. Technician to join their team. If you are looking for a career in I.T. and a way to stay gaining I.T. knowledge this will be a great role for you. This role will be a contract to hire and additional details for the role are below.

Description:

Knowledge in Microsoft operating systems and office productivity suite. Must be able to support an enterprise desktop environment. RF device support (mobile scanners running windows OS)

• Install, troubleshoot and maintain all technology components in a facility - desktops/laptops, printers, MDF/IDF rooms and software applications

• Schedules and performs PC, hardware and peripheral equipment improvements, upgrades, and repairs

• Troubleshoots and acts as second level support for the enterprise printing environment which is crucial to our operations

• Provide second level support for all end-user problems and act as an escalate point to the team as necessary

• Act as point of contact for vendor and IT installations at the site

• Assist in instructing customers in the operation and maintenance of systems/equipment

• Resolves hardware and software customer issues on company devices

• Document the operation and maintenance of systems and equipment

• Participate in technical business project plans

• Participate in recommending standards for PC hardware and peripheral equipment

• Defines how IT procedures could provide efficiencies for the business

• Follows Site Support Standard Operating Procedures (SOPs)

• Ensures customer satisfaction is maintained

• Escalates technical issues to experienced members of the team

• Provides emergency on-call support

• Participates in an on-call rotation

• Perform other duties as assigned

Skills:

Desktop Support, configurations, RF, scanners, manufacture, Windows OS, Microsoft Office

Top Skills Details:

Desktop Support, configurations, RF, scanners, manufacture, Windows OS, Microsoft Office

Additional Skills & Qualifications:

Good Customer service skills Ability to work independently Presentation and written communication skills Interpersonal skills, supported by analytical, and problem solving

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Antoine Jackson

Phone: (205) 995-5410

Email: anjackso@teksystems.com

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