Remote Customer Service Representative

Remote Customer Service Representative

MUST have own equipment with webcam accessibility for training.

Schedule: Shifts Range Monday - Saturday 7:45am-7pm EST.

Description:

-Deliver the highest level of customer service experience

-Answer customer calls

- Reset Passwords

- Assist with creating accounts

- Uploading documents

- Answering general questions

-Engage with customers over the phone and reply to online chat inquiries

-Help customers manage their accounts

-Verify eligibility for coverages/review healthcare options etc.

Problem Solve

-Find creative solutions to any, and all, consumer problems that arise

-Diagnose, assess, and resolve problems or issues in a timely manner

Be an expert on the company, product, and policies

-Display flexibility and willingness to accept constantly changing project/program updates

-Demonstrate corporate values on a consistent basis

-Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams

-Adhere to regulated guidelines for communications via all channels

-Interpret and follow defined procedures and policies

Administrative Duties

-Input customer information into a database

-Various administrative duties as assigned