ISP Support Technician
Posting ID: JP-002664708
Provide world-class customer support for NRTC ISP partners within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience. Primary Responsibilities *Answer inbound technical support phone calls, chats and emails related to NRTC’s ISP partners. *Consult with customers and provide additional solution in the form of up-selling NRTC’s products and services. *Troubleshoot voice, data, video and connection issues for customers. *Identify, troubleshoot and assist customers with voice, data, video and connection issues. *Answer customer service related questions *Track and record each phone call and provide a detailed description of the call *Provide backup assistance for other Technical Support Representatives
Windows 10, Windows 7, call center support, Troubleshooting
Top Skills Details:
Windows 10,Windows 7,call center support,Troubleshooting
Additional Skills & Qualifications:
NRTC wants a group of 40 technicians to be LOCAL to either their (13) Cedar Rapids, IA, (13) Huntsville, AL or (14) Raleigh, NC centers. Expectation is that training will be 100% remote. LOCAL candidates will pick up equipment from NRTC the Friday before the project starts. Training will start on 3/14 Shifts will be a mixture of first and second shift hours. All schedules after training require working on either a Saturday or a Sunday. I will align candidates to a specific shift during the interview/G3 The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $16/hr. • 2 years call center experience • AA or some sort of completed education in Computer Science or related IT field • obtained 2 Certifications in A+, Security+, Net+ or CCNA.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072