Call Center Customer Service Representative

Description:

EZ Pass – Customer Service Representative Job Description

Payrate: 18/Hr

Shifts: Monday-Friday, all day shifts – hours will be communicated by OPM

Holiday Pay

PTO (Paid Time Off) Accrual

Opportunity to apply to work from home at 90 days on assignment

Compliance: Drug Screen, Background Check & any applicable EZPass fines identified at submittal

• About EZPass:

o New hires can join a local leader in transit technology! Since 1939, EZpass’s award-winning organization has grown to become a leading service provider for government agencies and transportation department across the U.S.

• This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers.

• Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence.

• Performs account maintenance, including account changes, adjustments, and statement requests

• Accurately explains the terms/conditions and policies/procedures relating to the account

• Prepares reports including CSR Daily Activity report and cash out report

• Demonstrate the ability to proactively address customer requests and explain terms and conditions

• Position offers Monday-Friday day shift hours

Skills:

Customer service, Microsoft office, data entry, Call center, Customer support, Customer service skills, Customer service oriented

Additional Skills & Qualifications:

Must Haves:

1. Proficient Data Entry and Computer Literacy

2. Positive demeanor

3. Customer Service experience - Call Center preferred, but not necessary

4. Strong attendance record

5. Reliable transportation or ability to travel on the bus route

6. HS Diploma or GED - need proof for onboarding