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Customer Care Specialist

Aston Carter

Posted Monday, July 10, 2023

Posting ID: JP-003893790

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Chatsworth, CA 91311
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Global Customer Care Team-- Prior Authorizations Dept.


  • Responsible for all aspects of Insurance verifications and authorization activities, including customer service with an objective of maximizing cash flow and keeping denials to a minimum.
  • Following prescribed procedures and desk guidelines, performs a variety of insurance verification tasks relating to general healthcare guidelines.
  • Verifies accuracy of statements (patient and payor related) as well as other healthcare financial accounting documentation or records.
  • Enters data into computer systems using defined computer resources and programs. Compiles data and prepares a variety of reports.

Top Skills Details:

  • Data entry
  • Customer service
  • Prior authorizations
  • Insurance verification
  • Call Center
  • Health Care
  • Medical Terminology

Pre Scree Questions

  • What is the purpose of a prior authorization?
  • Walk me through your prior authorization experience from start to end?
  • What insurances do you work with?
  • What customer service experience do you have?

Experience Level:

Entry Level

Contact Information

Recruiter: Dana Moreno

Phone: +18186720852


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Tag icon for On-SiteOn-Site
call center
customer service
data entry
inbound call
insurance verification
medical terminology
health care
prior authorization