Customer Care Specialist

Global Customer Care Team-- Prior Authorizations Dept.

Description:

• Responsible for all aspects of Insurance verifications and authorization activities, including customer service with an objective of maximizing cash flow and keeping denials to a minimum.
• Following prescribed procedures and desk guidelines, performs a variety of insurance verification tasks relating to general healthcare guidelines.
• Verifies accuracy of statements (patient and payor related) as well as other healthcare financial accounting documentation or records.
• Enters data into computer systems using defined computer resources and programs. Compiles data and prepares a variety of reports.

Top Skills Details:

• Data entry
• Customer service
• Prior authorizations
• Insurance verification
• Call Center
• Health Care
• Medical Terminology

Pre Scree Questions

• What is the purpose of a prior authorization?
• Walk me through your prior authorization experience from start to end?
• What insurances do you work with?
• What customer service experience do you have?

Experience Level:

Entry Level