Customer Service

Job Description:

This position will be a call center work environment. Day to Day will be taking calls back to back. 90% of the job will be taking phone calls and assisting with Annual Enrollment. Employers hire specifically for their benefits. Our contractors will be taking phone calls from individuals who need help enrolling. Could be taking 30-50 calls a day, but really need someone who is comfortable helping individuals

Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization. Pinpoints needs for modification or changes in program design and administrative procedures. Records employee enrollment in benefits. Explains and interprets more complex aspects of company insurance programs to employees and dependents. Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk. This is a paraprofessional job and excludes jobs whose responsibilities typically require a four-year college degree.

Qualifications:

6mo of Call Center Experience Highly Preferred but not required

6mo-1year of recent retail or similar office experience in a customer service department

Strong customer service minded individuals

Ideally looking for candidates who have experience working on the phones and with computers at the same time.

Need to be comfortable working on computer (Operating Microsoft Office, working between multiple programs/tabs at the same time) and being on the phone at the same time.

Will need to at least type 30WPM

Good tenure in previous roles is also very important