Healthcare Consumer Advocate

Description:

You’ll manage a number of cases work directly with those patients and act as their patient advocate.

You’ll work through their cases and get them qualified

Lower call volume, more complex calls

• Compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough efficient management of their records.
• Adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.
• Reporting of Adverse Events/Product Complaint inquiries received in accordance with SOP and good manufacturer practices
• Provides timely feedback to the company regarding service failures r customer concerns
• Effectively uses internal technology platform to complete claims processing and keep workflows moving
• Communicate with key medical practice accounts, sales representatives regarding the status of cases
• Provide consultative services where issues arise on how obstacles can be overcome to get patient on paid therapy

Pay:

$18hr - $21hr

Hours:

8 hours shift between 10:30am to 11pm

• 10:30am to 7 pm
• 11:30am to 8pm
• 2:30pm to 11pm

Location:

Jeffersonville, IN

Skills and Qualifications:

Medical terminology

insurance verification

Prior authorization

Customer service

Experience Level:

Entry Level