Manager, Operations - Control Management, Trust and Safety, Last Mile Delivery

Position Summary...
The Manager, Operations - Control Management plays a critical role on the Trust & Safety team within Last Mile Delivery (LMD). This position supports the design, implementation, and maintenance of operational controls and standards that ensure compliance and operational excellence. The Manager collaborates with cross-functional teams-including Legal, Compliance, Product, and Government Policy-to execute controls, monitor industry changes, and drive process improvements. The ideal candidate is detail-oriented, proactive, and committed to building scalable solutions that reduce risk and enable business continuity.

What you'll do...
About the team:

The Operations Control Management team within Last Mile Delivery is dedicated to establishing and maintaining robust operational controls and standards that support operational excellence. This team collaborates closely with Legal, Compliance, Product, and Government Policy partners to implement effective controls, monitor industry developments, and drive continuous process improvements. Focused on scalable solutions, the team prioritizes risk reduction and business continuity. Members are detail-oriented, proactive, and committed to enhancing operational efficiency while aligning efforts with broader business objectives to ensure consistent, high-quality delivery outcomes.

What you'll do:

Controls & Monitoring

• Assist in developing and maintaining operational controls and standards.
• Monitor regulatory changes, industry trends, and best practices impacting LMD.
• Conduct research and benchmarking to inform operational strategies.

Operational Implementation

• Support the rollout of new operational controls in partnership with Operations and Technology teams.
• Maintain documentation and ensure controls are implemented effectively and consistently.

Cross-Functional Collaboration

• Work closely with Legal, Compliance, Product, and Government Policy teams to align on requirements.
• Coordinate meetings and provide updates to ensure transparency and alignment.

Operational Excellence

• Track and report on control performance and key metrics.
• Help identify opportunities for automation and process improvements.
• Maintain SOPs and ensure adherence to compliance standards.

What you'll bring:

• Proven experience in managing complex operational projects with strong organizational and prioritization skills.
• Demonstrated ability to analyze data, identify root causes, and develop actionable solutions aligned with business objectives.
• Expertise in collaborating cross-functionally to drive process improvements and operational excellence.
• Strong communication and influencing skills to engage stakeholders and lead project initiatives effectively.
• Ability to manage timelines, resources, and deliverables to ensure successful project completion.
• Commitment to accountability, adaptability, and continuous learning in a dynamic business environment.
• Experience in developing and mentoring teams to achieve high performance and operational goals.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.