100% Remote Customer Service Representative
Posting ID: JP-002664427
The Tier 3 Customer Service agents will be solving complex incoming cases via phone, email, or chat every day. The Agent will be aligned with 1 of the 3 groups in the Marketplace. The 3 groups include the Consumers (Doordash Customers), the Merchants (restaurants), and the Dashers (drivers). When the "customers" have issues the Agents will be 100% dedicated to them. Again, the agent will be assigned to either the Consumers, the Merchants, or the Dashers, not all 3. Example if you are on the Merchant team a restaurant owner might be calling in to add new decision makers on to the account. They would need to take the owner through a series of verification's before changing the decision maker on the account. Another example on merchant side would be a restaurant owner didn’t receive a payment and is calling in to see when he/she will be receiving his or her payment. An example for the dasher side would be if a dasher called in because they got into a car accident and the agent would have to help resolve this issue. Or if a Dasher thinks they didn't receive the correct pay, the Agent will look into the pay cycle and typically resolve the pay issue or educate the Dasher on the pay cycle. There will be very critical situations that they have to encounter. Agents need to be able to navigate through challenges and maintain professionalism. The most severe cases will be handled by the managers.
Customer support, Customer service, Inbound call, Chat support
Top Skills Details:
Customer support,Customer service,Inbound call,Chat support
Additional Skills & Qualifications:
Best To Have -2+ years of experience handling inbound customer issue resolution using chat, email, or phone. -Strong Computer Skills, ability to navigate multiple systems, deescalation experience -Great Communication Skills, Strong Relationship level
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email firstname.lastname@example.org for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Recruiter: Isabella Golob