M-F**20/hr**Customer Service Advisor - Glendale, Arizona | CareerCircle
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M-F**20/hr**Customer Service Advisor

Aston Carter

01/13/2022

Posting ID: JP-002569278

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Glendale, Arizona
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Job Description:

As a Customer Service Advisor, you will engage with our customers by phone and email providing the best in class service related to

current status of accounts, payments and other concerns. You will be encouraged to collaborate with management and team members to accurately and efficiently assist our customers.

Details:

  • Location: Central Avenue, Phoenix, AZ 85004
  • Pay: $20/hr ($21 once they go perm)
  • Starting: 2/1
  • Duration: 90 day Contract to hire
  • Training Schedule for first 3 weeks: M-F 8am - 5pm
  • Post Training Schedules:
  • 6am-3pm Monday - Friday
  • 7am-4pm Monday - Friday
  • 8am-5pm Monday - Friday
  • 9am-6pm Monday – Friday
  • 10am-7pm Monday - Friday
  • 6am-5pm Wednesday - Saturday
  • 6am-5pm Saturday - Tuesday

1 hour lunch breaks or can take 30 min lunch and get paid the other 30 min in OT!

Responsibilities:

  • Interacting with customers to answer questions, provide assistance, and process requests by phone and email
  • Answer incoming customer calls regarding billing issues, service questions and general concerns
  • Provide thorough and accurate documentation to customer accounts through our communication channels
  • Identifying areas of opportunity for optimizing results and improving customer satisfaction.
  • Be a daily key contributor to improving training and development
  • Servicing accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, creating a positive customer experience #customerserviceninja
  • Maintain superior quality assurance results
  • Coming to work with a positive outlook contributing to Upgrade’s already enjoyable environment

Calls they will be taking:

  • 70-80 inbound calls a day with current customers.
  • Calling in to make a payment
  • Calling in to ask questions about charges on card
  • Question about interest charges on account
  • Early stage collections (2-6 days)
  • Basic troubleshooting on accounts

Qualifications:

  • Required: minimum of 1 year in a customer service phone role
  • Excellent written and verbal communication combined with analytical and problem solving skills
  • Demonstrated ability to multi-task and work in a fast-paced environment
  • Flexibility and ability to adapt to business needs
  • Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills
  • Team player seeking a fast-paced and challenging environment #goteam
  • Proficient in Microsoft, Cloud based products and Google apps

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Elizabeth Simons

Phone: +16232592732

Email: esimons@astoncarter.com

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