Office Representative

Description:

• Develops and maintains logs, reports, audit processes, SOX controls and applicable metrics in order to avoid picking and shipping errors.
• Coordinates and maintains safety training, documentation, communication and postings to ensure corporate and OSHA compliance.
• Ensures and records the accurate arrival, duration and departure of inbound activity; notifies management of any imminent or potential detention charges and resolves issues or variations with the inbound documentation.
• Provides timely customer service to all internal and external customers.
• Initiates any inbound vendor or in-transit freight claims and actions related to any serial number deviations.
• Carries out any supporting activities, including determining disposition of damaged product.
• Monitors non-conformance in Standard Operating Procedures (SOPs), processes, packaging, vendor cross-reference or UPC issues.
• Participates in other projects as assigned.

Qualifications:

• Knows the principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Requires good verbal and written communication skills. Must have computer literacy in Microsoft Office, including Excel, Word and PowerPoint.
• Requires some experience with general office applications such as FAX and EDI. Prefer experience using SAP including using queries.