Customer Service Representative

Description:

This position is for a customer service representative for a textbook store that serves as the official online bookstore for high schools across the country. The CSR will answer any customer questions about our products or the ordering process, address any customer complaints related to their orders, and provide end user support. Successful CSRs will be problem solvers, quick learners, and empathetic to our customers’ concerns and problems. CSRs will use email, phone, and instant messaging to communicate with customers. CSRs must be proficient with computers. Proficiency with Google Apps (including Gmail & Google Drive) and Microsoft Office is required. This position requires high attention to detail. Emailing/Communicating with clients and customers.

Day-to-Day

•Communicate with clients, schools, and customers via phone and email. High volume of emailing! Roughly 30% of the day will be phones. Rest will be emailing and researching.

•Data entry/order processing

Additional Skills & Qualifications:

-Must have 1 year of strong customer service experience

-Strong Email and Phone skills