Mortgage Servicing Specialist

Description:

Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner. Directly engage with Valon customers across a variety of inbound customer requests and inquires, which consist of website assistance, escrow, processing payoffs, etc. Offer and refer eligible homeowners for refinancing opportunities to the Originations department Perform outbound collection activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties Meet performance expectations Utilize our internal software platform and become a partner in making system recommendations OTHER DETAILS Will be taking mix of inbound and outbound calls on a dialer On average will only have about 35-40 true right party contacts. 4 Week onsite Training Period Metrics held to Adherence Rate C Sat Score (Goal above 90%) Wrap Time: should be 1-3 Mins

Skills:

Customer service, Loan servicing, Mortgage loan, Call center, Mortgage, Loans, Loan administration, loan collections, Data entry, Customer support, Finance, Banking, Closing

Top Skills Details:

Customer service,Loan servicing,Mortgage loan,Call center,Mortgage,Loans,Loan administration,loan collections

Additional Skills & Qualifications:

1+ year of experience in a customer-facing environment, preferably call center 1+ year of mortgage servicing (e.g. property tax, property insurance, collections, customer service) experience preferred College degree preferred, high school diploma or equivalent required Hourly flexibility (ranging from PT to FT) Customer focus and adaptability to different personality types Eagerness to learn how to use our proprietary servicing software

Experience Level:

Entry Level