Troubleshoot Lead (Customer Service Representative) - Scottsdale, Arizona | CareerCircle
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Troubleshoot Lead (Customer Service Representative)



Posting ID: JP-002661454

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Scottsdale, Arizona
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  • Foster Cruise’s Safety First culture
  • Oversee and guide AV troubleshooting activity, both in person and remotely
  • Monitor field communication to assist in troubleshooting and report unresolvable issues to Fleet Operations Engineers and Vehicle Technicians
  • Compile proper diagnostic information and document issues encountered thoroughly and accurately
  • Work with technician and engineering teams to refine troubleshooting and documentation processes
  • When directed by Cruise, occasional timely response to duty locations outside of primary facility may be required
  • Impart troubleshooting knowledge through training modules to AVTOs
  • Assist Fleet Engineering and Ops Managers in operating as the liaison between the Engineering/Technician teams and AV Operations
  • Perform ad hoc projects as needed, including delivery and other community support and/or pilots

Additional Skills & Qualifications:

  • Communicate and build rapport with a rapidly growing team
  • Anticipate future issues and mitigate them before they manifest across the fleet
  • Have a technical experience and understanding
  • Speak in front of large groups and communicating all issues to shift managers, fleet engineers, and technicians
  • Excel in a complex and dynamic environment
  • Demonstrate professionalism among various levels of management and AV operations
  • Drive numerous activities and projects simultaneously and with ease
  • Foster passion about self-driving technology and its potential impact on the world among AVTOs and colleagues
  • Prioritize safety and maintain a safety-first mindset, while following all safe work practices and policies
  • Satisfy the legal requirements to become an AV Test Operator (13 CCR § 227.34), including being licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active California Basic Class C driver's license or license encompassing Class C vehicles, and no more than one point on driving record
  • Successfully complete a drug screen and DMV Motor Vehicle Record check
  • Ability to give and receive clear, prompt, and understandable verbal and written communications
  • Regularly perform physical work including, but not limited to, stooping, lifting, and moving up to 30 pounds, and walking up and down flights of stairs
  • Ability to remain alert and extremely focused for two-hour uninterrupted blocks of time
  • Comfortable working in a fast-paced environment, including interacting with the public
  • High attention to detail
  • Excellent customer service

About Actalent:

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072


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