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Fully Remote Customer Service Rep

Aston Carter

11/09/2021

Posting ID: JP-002448360

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Remote
Full Time
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Description:

As a Customer Service Representative, you are a part of an amazing team that helps make roadside

breakdowns easier for customers in times of need. We’ll rely on you to actively listen to our customers’

situations, needs, and provide empathy and reassurance during high-stress situations. We are looking for

customer success experts who will provide the human connection to our customers, partners, and service

providers and provide a world-class, customer experience.

You must exhibit a high sense of urgency and work well under pressure. You are a curious investigator who is not

afraid of a challenge and is driven to provide their best work. You are ready to adapt to any change and

eager to learn and face the unknown.

Day-to-Day

● Strong sense of urgency handling a high volume amount of inbound and occasionally outbound calls

● Utilize CRM technology to create new customer service requests

● Practice exceptional communication by communicating effectively via phone, email and chats

● Effectively communicate critical, key details to help aid in providing appropriate, correct services

● Manage challenging customer service situations while maintaining a positive, empathetic, and

consultative approach towards the customer during their time of need

● Meet and strive to exceed monthly, quarterly and annual team goals

Skills:

Call Center, Data Entry, Healthcare, Biotechnology, Talk Time, Quality

Top Skills Details:

Call Center, Data Entry, Healthcare, Biotechnology, Talk Time, Quality

Additional Skills & Qualifications:

● Previous experience in a customer service environment ● Excellent communication (written & verbal) skills; bilingual speakers preferred ● Highly driven and competitive in nature requiring minimal supervision ● Ability to navigate through multiple we

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Marlana Franklin

Phone: +14806653630

Email: mfranklin@astoncarter.com

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