Customer Service Representative Needed!
Posting ID: JP-002663222
The Accounts Payable Helpdesk is a key customer service position within Brokerage department. This position is responsible for front line communication with Carriers. They will answer all carrier phone calls, emails, and tickets to provide payment information to carriers. This position will also reach out to carriers to request missing invoices and paperwork from carriers via phone, email and retrieval from carrier websites.
ESSENTIAL FUNCTIONS AND TASKS:
• Field incoming carrier calls and emails regarding carrier invoice status.
• Review and update carrier aging reports with regards to payment status.
• Responsible for emailing weekly carrier aging reports.
• Coordinate with Audit Resolution team on identified problem invoices from carrier aging report – after initial review.
• Research and special projects as assigned.
• Address issues in exception queue daily.
• Update carrier address discrepancies from NOAs received
• Resolving issues in needs paperwork queue
• Process invoices as needed
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email email@example.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Recruiter: Andrew Heideman