Customer Service Representative

Job

Description

Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with various issues that arise in a warehouse and logistics environment. The ideal candidate will have experience in a high-volume call center using multiple systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their colleagues.

Hard Skills

• One year of call center experience required preferably in logistics, collections, escalations, or help desk support
• Aptitude and ability to work in "the grey"
• Calls are not scripted, and the individual must be able to solve problems quickly
• Deep diving each issue, use critical thinking, de-escalation, and ultimately finding resolution
• Ability to navigate multiple systems and tools while providing a solution
• Adaptability as rules and processes can change often 

Job Type

This is a Contract-to-Hire position.

Work Site

This is a hybrid position requiring 3 days on-site in Tempe, Arizona, and 2 days remote. The position will be fully onsite starting sometime in 2025.

Work Environment

Hours: 8 am to 5 pm during training for 3 weeks then move to 9:30 am to 6 pm

Schedule will be either: Friday through Tuesday OR Saturday through Wednesday