Medical Records Specialist

Location:

• Tempe, AZ (100% on-site)

Schedule:

The schedule is Monday to Friday, looking for availability between 8am to 6pm.

Description:

The ideal candidate is highly organized, possesses strong attention to detail, and can effectively manage deadlines. You enjoy contributing to a team and are comfortable with both receiving and providing feedback to others across organizational boundaries. You see tough challenges as opportunities to learn and step up to handle them with enthusiasm.

• Access and prepare medical records as needed for patients, patients’ authorized representatives, internal staff, and external third parties
• Maintain up-to-date knowledge of medical records and release of health information regulations (e.g., HIPAA) to ensure accurate processing
• Perform administrative duties including but not limited to: answering the phone, faxing and emailing confidential information, and basic computer utilization
• Provide excellent customer service to all internal and external parties

Additional Skills & Qualifications:

• 6+ months prior experience executing medical records requests AND 6 months of contact center or customer service experience within the last 4 years
• Deep understanding of HIPAA guidelines and associated privacy policies
• Excellent written and verbal communication skills
• A high comfort level typing, navigating the internet and using multiple software systems
• Strong attention to detail and consistent follow-through on meeting goals and deadlines despite obstacles