Job Title: Transportation Specialist (RGM)

Job Description

Amazon’s ROC Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.

An ideal candidate has experience in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!

Key job Responsibilities

• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network

• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches

• Responsibility of detecting potential “failures” in the system regarding the pickup, transport or deliver of customer loads.

• Will be making outbound calls seeking to understand the potential or current “failure” discovered in the Amazon systems.

• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks

• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)

• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.

• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

Job Type

This is a Contract position with a duration of 4 Month(s).

Work Site

This is a hybrid position requiring some days on-site in Tempe, Arizona and some days remote.

Work Environment

Training: Mon-Fri 9-6pm MST

Mon-Wed-On site, then virtual for the remained of the training.

Hours: Friday-Tuesday 9:30 – 6:00 (FRI, SAT, SUN, MON*, TUE*)

Hybrid Schedule: 2 days in office, 3 days at home (*likely in office days)

Overtime: Mandatory Overtime during Peak seasons. (2 hours pre-shift or post and an additional day) No more than 60 hours of OT.

Schedule: After training, regular schedule is Friday – Tuesday; 9:30am – 6:00pm (Wednesday/Thursday off)