Seeking a Customer Service Representative

Job Description

• On a day-to-day basis, you will act as a Customer Service Representative supporting thousands of drivers across the country using two-way audio/video communication to verify and identify any necessary specifications on trucks and processes.
• You will coordinate, communicate, and provide updates daily to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.
• We seek candidates who are extremely detail-oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.
• You will handle all gate operations, allowing onsite associates to focus on daily operations.
• HIGH VOLUME: You will speak to roughly 200 drivers a day, so excellent and clear communication is a must.

Work Site

• This is a fully on-site position in Tempe, Arizona.
• Training is in person/on-site for 3 weeks (M-F), 8am - 4:30pm.
• After training, you will transition into your production role. Office Location: Tempe, AZ.
• Hours/Schedule: 6:00am - 2:30pm or 8:30 AM - 5:00 PM after training is completed.
• Thur-Mon, Fri-Tue, Sat-Wed
• Up to 55 hours of OT through Peak Season (Mid Oct - Mid Jan)
• Must be open to working Thanksgiving and Christmas Eve