Help Desk Support / Help Desk Specialist III

HELP DESK

• Pay Rate: $25.50/hr.
• 100% Remote
• Contract 5+ Extension

Top Skills' Details

1 - 3 Years General IT Support Experience

2 - Organization Skills

3 - Great Communication

***ITEMS REQUIRED FOR SUBMITTAL***

• 2 managerial references
• Windows technical assessment.

Job Description

As a Help Desk Technical Support Specialist, on our IT team, you will be working directly with the internal client to deliver IT services and solutions. This role will require communication and interaction with multiple teams to ensure service levels are maintained. You will also troubleshoot issues and will provide a workaround to problems to ensure that service is restored as soon as possible. You will work with a Team including both Phone and Software communications and tracking of ticket issues.

Additional Skills & Qualifications

2-3 years of support/migration experience.

Self Starter

Technical Responsibility

• Experience with working from home and remote support.

• Troubleshooting incidents and restoring service as soon as possible

• Installing and configuring computer networks

• Planning and implementing network security measures

• Monitoring network performance and troubleshooting issues.

• Liaising with vendors and other IT personnel for problem resolution

• Documenting tickets within Fresh desk (Help Desk system) and providing regular status updates to multiple stakeholders.

• Able to multitask and make priority decisions is a fast-working environment.

• Computer hardware installations, relocations, service and repair.

• Provide systems access to remote Users/customers.

• Provide appropriate and timely service and support to all customers.

• Ensure that a timely equipment ordering process is established and followed.

• Ensure that an adequate equipment inventory is maintained.

• Responsible for creating/changing User Accounts, Mailboxes, Teams, Intune, and Active Directory in certain instances only.

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)