Call Center Representative

Are you ready to deliver top-notch customer service while handling a variety of calls? Join our dynamic team and engage in a rewarding role where no two days are the same.

·      Coordinate airbags recall appointments and provide all necessary dealership information.

·      Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes with ease.

·      Accurately document customer concerns to create detailed cases.

·      Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched.

·      Collaborate with teammates for continuous feedback and professional growth.

·      Handle settlement calls with utmost professionalism.

·      Provide comprehensive support and details on claims.

·      Utilize call center software to efficiently manage interactions and data.

·      Achieve performance targets in call handling, customer satisfaction, and resolution rates.

·      Navigate multiple screens and software systems to assist customers effectively.

Your availability is required Monday-Friday from 6am-5pm across various schedules. If you're passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

Top Skills Details

Customer service, computer navigation, multitasking, de-escalations

Additional Skills & Qualifications

Good decision making skills - must be able to work independently with little supervision. Preferred but not required. Must be able to work with a team and on their own.

Experience Level

Entry Level