Customer Service Supervisor

• May provide direction amongst branch hourly personnel, specifically CSRs and Clerks
• Ensure all employees are following work processes/procedures and take the required training
• Assist Branch Manager with branch operations

Support sales teams and inside account representatives as well as all branches if needed

• Experience with performance metrics, process improvement, and policy enforcement
• Ability to handle changing priorities and use good judgment in stressful situations
• Experience with training methods
• Familiarity with Performance Management and CRM systems
• Excellent verbal and written communication skills.

Working knowledge of Microsoft Office suite.

Salary - $58,200.00 - 83,575.00

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.