Mortgage Loan Processor Specialist, 100% Onsite

Hiring Loan Processor Specialists - MUST have previous loan processing experience.

Pasadena, CA, 100% onsite

$24/hr + 5% increase if bilingual in Spanish

Full time

MUST HAVE loan processing experience

• Mortgage industry experience preferred, open to other industries

Responsibilities:

• Receive inbound calls and make outbound calls to consumers

• Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers

• Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers’ mortgage loan inquiries/requests.

• Effectively manage a pipeline of up to 75 loans

• Handling routine calls, emails and/or chat responses with Pennymac employees, consumers &/or authorized 3rd parties

• Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries.

• Must request assistance for escalated and/or more complex issues to department associates or supervisors.