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Desktop Technician

CareerCircle

Posted Thursday, February 22, 2024

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San Diego, CA
Full-Time Employee
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- Ability to troubleshoot end user device incidents, access issues, printing issues, computer hardware, Desktop PCs, laptops, monitors, printers, tablets, cell phones and hand held scanners in a timely manner
- 1+ year of experience within desktop support
- Ability to add, modify and remove printers in accordance with standard policies, Active Directory standards and other management requirements
- Experience with desktop operating systems, including Windows 10 and beyond; Ability to add, modify and remove items (Icons) from desktop screens

Job Description

4 Desktop technicians will focus on a PC deployment and desktop support.

The role of the Desktop Technician is to manage all end user devices, access paths and printing functions relevant to device hardware, software and application problems, new installations, upgrades, and general assistance as reported or requested by staff and physicians of the Rady Children's Hospital and Health Community as applicable. The nature of the inquiries includes but are not limited to requests for assistance with the organization's computers, telephones, hand scanners, computers on wheels (COWS), personal devices, label printers, general printers and multiple function devices. Application installation, troubleshooting, and support is provided by the Technician.

The Desktop Technician is assigned an area of the hospital to manage that includes all end user devices and relevant applications thereof. The incumbent accurately identifies problems, troubleshoots, and offers solutions and workarounds. Accurately communicates expectations regarding next steps and timelines for resolution. Coordinates with other End User Services staff regarding standard images, naming conventions and inventory control/ asset management. They also coordinate with other IS areas to resolve problems if necessary. The incumbent will possess the ability to handle large volumes of tickets and respond to them at any of the RCHSD or HC facilities. They will be able to do so, while maintaining a positive and professional voice and demeanor in a hectic, busy & sometimes stressful environment. Comprehension and retention of large and complex amounts of new information is required. Meeting minimum service level agreements is essential to the success of the incumbent and the team. Other duties may be assigned as required by business need. The incumbent will spend 80% of their time managing end user experiences or devices. The remaining time will be spent in individual or team projects, like new system deployment, assistance with large application go-live activities (Epic upgrades) and the introduction of new technology.

 

Contact Information

Recruiter: Kierra Myers

Phone: (410) 579-3072

Email: kiemyers@careercircle.com

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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