Collections Specialist

Description:

• To call on past due invoices as assigned by the Lead Collection Specialist/Manager. Minimum 60 quality calls per day. • Interface with all divisions necessary to resolve customer issue/concerns to insure expeditious payment. • Document all response and action taken regarding the customer. • Place problem accounts on credit hold with notation in customer notepad and notifying the appropriate sales representative. • Request credit/debit memos when necessary. • Prepare collection correspondence. • Prepare assigned collection reports as required. • Support Supervisor with developing collection strategies. • Complete knowledge and understanding of A/R system functions. • Perform detailed follow up with customers as required. • Clerical/Administrative tasks as required within the department

Skills:

Collection, accounts receivable, credit & collections, Call center, Email, Customer service, Collection calls

Top Skills Details:

Collection,accounts receivable,credit & collections,Call center

Additional Skills & Qualifications:

Ability to reconcile accounts, proficient with problem identification, evaluation, and resolution. Strong computer skills, have Excel & Outlook skills sufficient to carry out vital functions of the department. Ability to communicate effectively and interact with all.

Experience Level:

Intermediate Level