Product Manager (AI/ML Recommendations)

Description

A Little Bit About Us...

You will be a key part of the Product Analytics & Experimentation team that is responsible for conceptualizing, designing and optimizing the digital customer experience that drives our industry-leading multi-channel retail business. You'll be working with amazing peers, cutting-edge technologies and deep resources to help push the boundaries of our eCommerce experience. To learn more about our team, our values and our culture please check out our team site.

About the Job...

The Product Manager, A/B Testing, will conceptualize, design, and deliver digital A/B testing strategies

designed to improve site performance and the relevancy of our on-site experience to customers. This

person will define both the long-term roadmap and manage day to day strategy and execution of our

A/B testing efforts with significant opportunities to drive positive KPI growth. This role reports to the

Director of Product Analytics and Experimentation.

The right candidate understands what it means to build great experiences for our customers and how to

maximize throughput of testable features. The candidate will have a robust technical foundation with

eCommerce technology and experimentation experience, a strong sense of ownership, and excellent

communication style across different audiences.

Additional Skills & Qualifications

Qualifications

• 5+ years of Product Management experience in technology organizations, with some of that time focused on experimentation. It is important that you identify as a product person.

• ***most important is AI/ML chatbot and recommendations on a website experience***

• Self-starter who can ramp up quickly and thrive in a fast-paced environment.

• Strong attention to detail and organizational skills to manage multiple projects at once.

• Excellent communication skills and ability to work with all levels of end users and technical resources harmoniously. Comfortable presenting program strategy and results to senior management.

• You have a point-of-view about how technology teams should engage to iteratively deliver value for the customer (ideally with Lean or Agile principles).

• Relevant experience working with at least one testing tool (Target, Optimizely, or similar) required.

• You have strong analytical abilities and interest to use data and metrics to back up recommendations and drive actions.

• Baseline understanding of statistical concepts in A/B test analysis: Understanding Statistical significance, confidence intervals, and Sample Size requirements are a must when working with Product Analytics partners to understand tests results.

• Strong problem-solving capabilities and a curious nature.

• High energy and results oriented with a passion for the role. Looking to drive improvements and change.

• Bachelor's Degree in Business Management, Marketing, Math, economics or equivalent. An equivalent combination of related education, training and experience will be considered -- we care more about your work experience than what you did in college.

• Retail e-Commerce experience preferred.

Responsibilities Include:

• Drive the strategic vision and roadmap of the experimentation program for one of our portfolio brands to increase company ROI. Collaborate with a cross functional team of product analysts, brand partners, UX designers and engineers to prioritize and execute the most impactful work.

• Lead the definition, prioritization and scoping of test experiences for engineering team. Craft business

requirements and user stories and to support our testing engineering teams through solution design,

development, QA, and implementation phases of delivery.

• Ensure each test idea has a business opportunity driven by data, a clear audience definition, measurable

KPIs, an execution plan, and stakeholder buy in.

• Move fast in an agile and iterative team environment.

• Serve as liaison between brand and technology teams to ensure testing experiences meet expectations

and provide customer value.

• Socialize a clear view of priorities and progress against experimentation roadmap with business partners

and senior leadership.

• Work with your Product Analytics partner to define KPIs and metrics for tests, monitor test

performance, and review postmortem results & recommendations. Drive action based on test results

that align with the business goals, including development of future test ideas.

• Identify testing opportunities using test results analysis and other touchpoints (UX studies, analytics

reporting, market and industry trends, competitor product analysis. etc.). Collaborate with brand

partners to ideate on testing opportunities to maintain a full pipeline of experiments for engineering.

• Create and execute test campaigns using Adobe Target and homegrown A/B testing solution, including

audience creation, enlisting IT development resources for more complicated functional test treatments.

• Develop and document testing processes and best practices to further improve campaign creation

quality and efficiency.

• Work with the rest of the Product Analytics & Experimentation team to foster a culture of data-driven

decision making across e-commerce that encourages validating or disproving assumptions about how

we believe customers may react to various site experience scenarios.

Qualifications

• 5+ years of Product Management experience in technology organizations, with some of that time

focused on experimentation. It is important that you identify as a product person.

• Self-starter who can ramp up quickly and thrive in a fast-paced environment.

• Strong attention to detail and organizational skills to manage multiple projects at once.

• Excellent communication skills and ability to work with all levels of end users and technical resources

harmoniously. Comfortable presenting program strategy and results to senior management.

• You have a point-of-view about how technology teams should engage to iteratively deliver value for the

customer (ideally with Lean or Agile principles).

• Relevant experience working with at least one testing tool (Target, Optimizely, or similar) required.

• You have strong analytical abilities and interest to use data and metrics to back up recommendations

and drive actions.

• Baseline understanding of statistical concepts in A/B test analysis: Understanding Statistical significance,

confidence intervals, and Sample Size requirements are a must when working with Product Analytics

partners to understand tests results.

• Strong problem-solving capabilities and a curious nature.

• High energy and results oriented with a passion for the role. Looking to drive improvements and change.

• Bachelor's Degree in Business Management, Marketing, Math, economics or equivalent. An equivalent

combination of related education, training and experience will be considered -- we care more about

your work experience than what you did in college.

• Retail e-Commerce experience preferred.

Benefits

Once you are here, you can look forward to a wide variety of benefits. Our corporate vision--to enhance

our customers' quality of life at home--extends to the lives of our associates. To that end, we offer an

extensive benefits package designed to help you grow, personally and professionally, to keep you

healthy, to prepare you for the unexpected, to care for your family and to build a secure future.

Depending on your position and your location, here's a look at what you might be eligible for: