Member Outreach CSR-- Healthcare (17/ Hr)
Posting ID: JP-002180864
Seeking a detail-oriented Member Outreach Representative interested in the healthcare industry! (REMOTE role-- must reside in California)
- 2+ years of recent customer service experience, call center preferred
- Administrative/ office/ clerical experience
- Strong job tenure, 1+ year in each role
- Proficiency with computers; basic Excel knowledge
- Healthcare industry experience a plus!
- Responsible for acquiring medical records from provider offices for purposes of risk adjustment coding and data submission to the Centers for Medicare & Medicaid Services (CMS).
- Send communications via fax and email to provider offices and conduct timely follow-up until providers, hospitals, and vendors have complied.
- Document medical record retrieval activities in systems and ensure documentation is complete and detailed.
- Respond to and resolves various customer inquiries via telephone and responds to provider, hospital and medical record vendor queries accurately and consistently.
- Assist in scheduling and coordinating team activities
Pay: 17/ hr
Schedule: Mon - Fri, Day shift
Location: Remote-- must reside in California
FOR IMMEDIATE CONSIDERATION, PLEASE INQUIRE VIA EMAIL AND SEND AN UPDATED RESUME TO email@example.com.
Recruiter: Eric Evans
Phone: (916) 431-3907