Customer Support Specialist - Burbank, California | CareerCircle
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Customer Support Specialist

Aston Carter


Posting ID: JP-002665166

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Burbank, California
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We are looking for a Customer Support Specialist who will be responsible for processing all inquiries from the Production Worker Employees (PWE’s). The Customer Support Specialist will handle a high volume of phone calls for various employee inquiries including but not limited to: Address changes, earnings requests, missing payments, W2 copies, etc. as well as maintaining the multiple spread sheets for the team. During peak periods, this position will require over time in the evenings and on weekends.


• Manage and log all phone, email, fax & mail cases in Salesforce.

• This process requires the ability to process and log in Salesforce all incoming employee change requests timely and accurately.

• Handles a high volume of telephone calls for various employee & client inquires.

• This process requires the ability to handle approx. 100 plus phone calls a day while maintaining a calm, professional demeanor.

• Process PWE requests in compliance with company security policy.

• This process requires the knowledge and adherence of all EP’s security policy included but not limited to; hand executed signature on all requests, masking of SSN, masking of Employer fringes on earnings reports, as well as emailing any and all documentation included but not limited to: W2’s, earnings reports etc. through our secure website.

• Analysis of PWE’s earnings for potential tax/W2 adjustments.

• This process requires extensive analysis of an employee's earnings to identify potential adjustments to ensure accurate W2 information at Year End.

• Maintains spreadsheets for the W2 team.

• This process requires the update and maintenance of all tax form reprints timely and accurately.

• Other duties as assigned.

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Sydney Allen

Phone: +13108009052


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