Customer Advocate Representatives

Are you or someone you know actively looking to step foot into a well known Automotive company? Please read the below details.

Description:

Outbound calls to Customers, dealerships and District Managers to obtain and research information on each individual customer case

-Using dual computers screens and client specific software systems (minimal excel included as well).

-Gathering missing documents/info candidate.

-Process customer paperwork such as invoices, customer letters, dealership letters

-Reading part invoices from dealerships (part names, skew numbers, dates, vehicle information)

-Warranty parameters for parts and vehicles that would deem financial assistance

-Log information, create a case for each customer as needed and log case notes based on their warranty information

-Must be available Monday-Friday from 6am-5:00pm as their are various scheduled within this timeframe

Skills:

customer service, computer navigation, ability to multitask

Skills & Qualifications:

Good decision making skills - must be able to work independently

with little supervision. Must be able to work with a team and on their own.

Level:

Intermediate Level

Employee Value Proposition:

Employees accrue Paid Time off from day 1 (can not utilize time off until 90 days are completed)

Facility is closed for (7) days throughout the year in observance of Holidays (Christmas, New Years, Memorial, Labor day, Thanksgiving, Martin Luther King Jr, 4th of July)

There are 8-9 departments within Honda that employees have the ability to grown into down the line

Employees have access to our On-premise team where we do recognitions, raffles, lunches, spirit weeks to ensure a great culture based environment

Schedule:

Must be open Monday - Friday between the hours of 6am-5pm (there

are various schedules within this range)