Customer Service Representative

We are looking for customer service-oriented individuals, who are self-starters and eager make a positive impact on their organization! If this sounds like you and you are looking to build out a career with one of the nation’s largest automotive dealers, this is the position for you!

Description:

·       Manage a large number of Inbound calls, in a timely matter, while delivering great customer service.

·       Assist scheduling customers with appointments for Airbag recalls and provide dealership information.

·       Capture concerns of the customer and properly document calls to create a case.

·       Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance.

·       Work fluidly with team for clear feedback and growth opportunities.

Skills:

customer service, computer navigation, in-bound calls

Additional Skills & Qualifications:

Good decision-making skills - must be able to work independently with little supervision. Automotive or dealer experience is HUGE PLUS. Preferred but not required. Must have experience with Customer Service

Experience Level:

Entry Level