Entry Level Customer Service Representatives

Are you or someone you know actively looking to step foot into a well known Automotive company? Please read the below details.

Description:

• Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service.

• Assist scheduling customers with appointments for Airbag recalls and provide dealership information.

• Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes

• Capture concerns of the customer and properly document calls to create a case.

• Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance.

• Work fluidly with team for clear feedback and growth opportunities.

• Will use multiple screens, soft wares, and processes to assist customer.

-Must be available Monday-Friday from 6am-5:00pm as their are various scheduled within this timeframe

Skills:

customer service, computer navigation, ability to multitask

Additional Skills & Qualifications:

Good decision making skills - must be able to work independently with little supervision. Must be able to work with a team and on their own.

Experience Level:

Entry Level

Employee Value Proposition:

Employees accrue Paid Time off from day 1 (can not utilize time off until 90 days are completed)

Facility is closed for (7) days throughout the year in observance of Holidays (Christmas, New Years, Memorial, Labor day, Thanksgiving, Martin Luther King Jr, 4th of July)

There are 8-9 departments within Honda that employees have the ability to grown into down the line

Employees have access to our On-premise team where we do recognitions, raffles, lunches, spirit weeks to ensure a great culture based environment

Schedule:

Must be open Monday - Friday between the hours of 6am-5pm (there are various schedules within this range)