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Video Surveillance/ Alarm Dispatcher



Posting ID: JP-002096125

Full Time
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Accept and respond to incoming monitoring signals, manage incoming phone calls and customer requests and assist in training new dispatchers.

Handle 100+ inbound/outbound calls on a daily basis.

Answer and follow-up incoming signals, alarm and trouble.

Initiate outbound calls to customers, police agencies and emergency contacts.

Provide customer service when needed. Coordinate with service technicians regarding service issues.

Process daily printouts of alarm activity.

Identify solutions to daily problems.

All other miscellaneous responsibilities and other duties as assigned.


We are looking for someone who can navigate 2 screens, while actively and effectively monitoring video surveillance. When needed taking action by calling either the customer or local authorities to ensure no breach of security.

The expectation is the rep will handle at least 6 videos at any given time on a continuous basis.

This is a very fast paced role, and we are looking for someone who is self-motivated, can work independently, take directive and immediate feedback, as well as provide exceptional customer service on all outbound calls.


call center, customer service, retail, data entry, Organization Development, Empathetic, Restaurant

Top Skills Details:

call center, customer service, phone presence

Additional Skills & Qualifications:

Requirements: Best Candidates will have 1+ years of call center experience OR 1+ years of customer service experience is acceptable as well but the candidate will have to really sell "why" they would be an excellent fit. Must be available to work 7 days because this is a 24/hour call center.

After training the shifts will move into a 4/10 schedule. All candidates need to be comfortable with this schedule to be considered.

Experience Level:

Expert Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072


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