Customer Service Representative - Cypress, California | CareerCircle
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Customer Service Representative

Aston Carter

02/23/2022

Posting ID: JP-002665120

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Cypress, California
Full Time
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Description:

CUSTOMER SERVICE REPS

- Consistently answer incoming calls to the Customer Service Department (approx. 60+ phone calls daily).

- Ask appropriate questions to identify the root cause of calls to generate effective solutions for client and customer while effectively resolving conflicts.

- Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner.

- Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects

- Use organizational skills to manage resources and locate references to maximize efficiency while on the phone

- Use written communication skills to clearly and concisely document customers’ accounts of all necessary information required

- Maintain enthusiastic and positive attitude

- Attendance - being here on time ready to work at the start of the shift

ALL ROLES

- Use time management skills to balance the quantity and quality of calls made and received

- Use organizational skills to manage resources and locate references to maximize efficiency while on the phone

- Use written communication skills to clearly and concisely document customers' accounts of all necessary information required

- Maintain enthusiastic and positive attitude

- Attendance - being here on time ready to work at the start of the shift

Skills:

Customer service, Customer support, retail, Customer service call center, Call center, collections customer service, collections, financial services, bachelor's degree, associate's degree, negotiation skills

Top Skills Details:

Customer service,Customer support,retail

Additional Skills & Qualifications:

MUST HAVE

- Strong Communication Skills

- Team Player

- Organization Skills

- Problem-Solving

- Ability to Multi-task

NICE TO HAVE

- Call Center

- Associates or Bachelor's Degree

- Collections

- Bilingual (Spanish, Korean, or Mandarin)

- Negotiations

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Mindy Kimura

Phone: (562) 566-4746

Email: mkimura@astoncarter.com

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