Administrative Assistant

Hiring an Admin / Property Mananger for a Large Property Management Company

Location: Playa Vista, CA

Description:

- Promotes positive, proactive customer interactions to make customer experience of the highest quality.

- Solves simple to complex resident relations issues in a timely manner.

- Assists residents with the move-in and move-out process as needed.

- Performs resident retention calls according to guidelines currently in place.

- Performs Pre-Move In Inspections and Property Quality Inspections

- Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite.

- Provides input regarding how to continually improve and provide more efficient resident relations.

- Facilitates the resident retention process which includes renewal paperwork.

- Assists with achieving financial goals through closing on renewals and transfers, participating in leasing. goals and communicating the value of our communities.

- Process resident applications, lease documents and related paperwork as needed.

- Performs community inspections to ensure aesthetics are maintained to company expectations.

- Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation. Follow up with unresolved resident concerns in surveys or reviews as needed.

- Completes and submits final account statements (FAS).

- Participates in performance leasing consultant responsibilities as needed (leasing, tours, etc.)

Skills:

Administrative support, Customer service, Data entry, Microsoft office, Administrative assistance, Front desk, filing, clerical, scanning, outlook, administration, email, purchase order, office support

Top Skills Details:

Administrative support,Customer service

Additional Skills & Qualifications:

- High School Diploma

- 1 +year experience in property management / customer service / corporate environment

- Superior customer service skills

- Excellent written and oral communication and interpersonal skills

- Microsoft Office - word, excel & Outlook

- Any google suite programs a plus

- Professionalism is key - The Irvine Company holds themselves to high standards in terms of customer service

-Education in hospitality preferred but not required