Posting ID: JP-002663760
• Provide high level of customer service • Provide phone and deskside support to end users across the site • Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary • Take ownership of issue\request through resolution or escalation • Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action • Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation • Perform various audit responsibilities as needed – meeting rooms, equipment storage areas, etc.
Desktop, Support, Troubleshooting
Top Skills Details:
Additional Skills & Qualifications:
• Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool • Ensure that work is carried out within agreed Service Levels. (SLA's) • Client on-boarding, transfers, and off-boarding efforts • Maintain high level of accuracy of AMDB • Availability during weekend and after hours as per rotational roster • Finish Projects (asset refresh etc) in a timely manner • Work on IMACDs and off hours move requests • Work with the team lead to make the team lead successful and be a great team player • Help users facing issues with Mobile Devices • Show urgency in helping C – suite users and provide exceptional service • A+ certification required • 2+ years of experience in Microsoft Windows and network troubleshooting, web based application support, and familiarity with the entire Microsoft end user suite of products • Strong interpersonal skills and thoughtful and effective communicator • Excellent analytical and problem-solving skills • Excellent time management and organization skills • Strong written and oral communication skills • Strong experience and understanding of Office\O365 Experienced in working with Service-Now platform preferred but not necessary • Working knowledge/experience with PC Imaging Tools. • Working knowledge/experience with diagnosis and remote control tools. • Working knowledge/experience with Audio/Visual equipment used in presentation/conference rooms
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072