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Remote- ZenDesk Chat And Email Customer Service

Aerotek

05/03/2021

Posting ID: JP-002099204

Full Time
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Our client is hiring REMOTE Software Demonstrators across the United States. Customer service is their #1 core value, and they want their users to experience the absolute best customer service! They are delighted to provide free, personal workflow-specific setup advice. Our client is building a team of incredible coaches! Which means they are looking for happy, energetic, and empathetic representatives to guide our customers into using platform and features effectively!

The Role:

-Get on customer calls, provide workflow and setup advice, and help users master the platform.

- Connecting with users on video/phone calls to provide expert setup advice tailored to the industry.

- Nurturing relationships with amazing clients to ensure they’re finding as much value in our platform as possible.

- Understanding and prioritizing resolution on escalated customer issues.

- Responding quickly and delightfully to clients through all channels (email, live chat, phone, etc).

- Identifying upsell or repeat business opportunities and helping clients with financial inquiries.

Qualifications:

- 2-3+ years customer-facing experience ideally with high volume live chat/email support.

- Ability to type 50+ WPM

- Excellent written and verbal communication skills.

NICE TO HAVE: Understanding of various project management methodologies (ie, Scrum, Agile, etc).


About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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