IT Support Specialist
Posting ID: JP-002173224
Penske is looking for a junior level Desktop Support technician to be based out of their San Jose office. This person will work directly with the IT Manager of Northern California, Jeff Brown, on day to day basis providing technical support for Penske’s dealership partners. This is a true 6 month contract to hire. We've had tremendous success in placing individuals at Penske who convert at the 6 month mark. The first month (3-4 weeks) will be spent shadowing Jeff on day to day tasks and job functions. Eventually, this person will work independently, going out to sites across the peninsula providing technical support to Audi, BMW, Porsche dealerships, and more. Responsibilities and Duties are: • Windows 7, 10 support • Vendor management, coordination, and partnership (ordering new systems, parts repair, printer hardware support, etc.) • Active Directory management (user account creation, password resets, etc.) • PC hardware support and repair • Imaging of systems and deployments – SCCM • Data Transfers • Printer setup and support – static IP address • Cisco Phone deployments – IP address and MAC Address • Software support and troubleshooting – Wi-Fi not working, Assign static IP, DHCP, DNS, VPN support, etc. Summary/Objective The IT Support Technician is responsible for installing and maintaining dealership Hardware, Software, Telecommunications and Local Area Networks. Essential Functions: • Troubleshoot all technology issues for employees and provide phone and in-person support to resolve issues • Maintain log and/or list of support requests, time to answer, resolutions, required repairs and maintenance using our ServiceNow ticketing system • Install workstations, connect and set up hardware • Install and configure all required software • Identify and prepare hardware for disposal when appropriate • Ensure hardware is stripped and secured before disposal • Monitor security of all technology • Monitors and maintain technology to ensure maximum access and efficient operations • Understand, keep abreast of, and comply with federal, state, and local regulations that affect customer information security, including “phishing” “hacking” and network attacks • Ensure that proper safety equipment is used by self during installation of equipment • Keep abreast of new software, hardware, equipment and tools available • Ensure that the work areas are kept clean and organized in accordance with company policy and safe working conditions • Follow all attendance and punctuality standards with adherence to Company timekeeping standards • Follow the Code of Business Ethics and Conduct • Understand and follow all work rules and procedures and follow lawful directions from Supervisors • Uphold the Company’s non-disclosure and confidentiality policies and agreements. • Maintain a professional appearance for self in accordance with company policy • Attend pertinent training upon request • Attend company meetings as required • Other duties as assigned Competencies: • Expertise in computer hardware and software systems and programs including but not limited to emails, industry specific software, telecommunications, local area network hardware • Ability to prioritize multiple “High Priority” request for most efficient operations • Ability to remain patient and professional when faced with difficult situations • Ability to demonstrate proper techniques for using companies technology resources • Ability to understand, keep abreast of, and comply with federal, state, and local regulations that impact business, customer and employee information security • Ability to wear proper safety equipment • Proficiency in Microsoft Windows Operating Systems • Proficiency in Microsoft Office 365 • Proficiency in Apple iOS and Android devices • Excellent communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Ability to process data and organize it for management analysis. • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Ability to understand and follow work rules and procedures. • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices • Ability to interact well with others and be a positive influence on morale of department, dealership and organization
Windows, Desktop, Support, Troubleshooting, Customer service, Mac, Office 365
Top Skills Details:
Windows,Desktop,Support,Troubleshooting,Customer service,Mac,Office 365
Additional Skills & Qualifications:
Customer Service White Glove Support Team Player
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Joseph Childers