Remote Benefits Customer Service Representative
Posting ID: JP-002300365
Daily Job Duties
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message.
Answer a high volume of calls throughout the day, place outbound calls when needed and utilize email and chat features.
You will start out on one client, and with your dedication to our clients, you will be cross trained to provide assistance on multiple clients.
You must have the ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
Ability to work in a fast paced environment
Excellent written and verbal communication skills
Drive and motivation to succeed in performance based position
Desire to pursue a career in health care benefits or Human Resources
Associates or Bachelor's Degree is preferred but not required
Bilingual: Spanish or French is a bonus
customer service, inbound csr, call center, health care benefits, pension
Top Skills Details:
customer service,inbound csr,call center,health care benefits,pension
Additional Skills & Qualifications:
-1-2 years in a customer service setting (within healthcare, mortgage, banking finance is highly preferred).
-Ability to multi task and have strong attention to detail
-Ability to maneuver through Windows 7, Word and Excel (overall technical skills)
-Ability to understand and follow oral and written instruction
-Ability to work a flexible schedule and maintain an excellent attendance record
-Ability to type 35-40 WPM and meet global average in all test scores
**Working knowledge of health and welfare and defined benefit pension plans a plus
**Strong proficiency in the use of desktop and web-based computer applications including Microsoft Office, Database and Software programs, Internet Navigation and Call Center systems desired
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email firstname.lastname@example.org for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Recruiter: Jean Chambers
Phone: (410) 579-3072