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Customer Service Representative
Posted Monday, July 17, 2023
Posting ID: JP-003907778
We are looking for customer service-oriented individuals, who are self-starters and eager make a positive impact on their organization! If this sounds like you and you are looking to build out a career with one of the nation’s largest automotive dealers, this is the position for you!
· Manage a large number of Inbound calls, in a timely matter, while delivering great customer service.
· Assist scheduling customers with appointments for Airbag recalls and provide dealership information.
· Capture concerns of the customer and properly document calls to create a case.
· Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance.
· Work fluidly with team for clear feedback and growth opportunities.
customer service, computer navigation, in-bound calls
Additional Skills & Qualifications:
Good decision-making skills - must be able to work independently with little supervision. Automotive or dealer experience is HUGE PLUS. Preferred but not required. Must have experience with Customer Service
Recruiter: Gabrielle Peoples