Credit and Collections Specialist

Job Description

As a Credit and Collections Specialist, you will monitor accounts receivable aging and customer accounts to minimize past due accounts. You will contact customers to follow up on account statuses and past due balances, maintaining detailed notes in the database. You will also be responsible for initiating collection calls, emails, faxes, and letters, performing customer revenue and accounts receivable trend analysis, identifying bad debts for management review, and assisting in bank reporting and compliance related to accounts receivable. Additionally, you will have the opportunity to cross-train with other corporate finance functions.

Responsibilities

• Monitor accounts receivable aging and customer accounts to minimize past due accounts.
• Contact customers to follow up on account statuses and past due balances, and make notes in the database.
• Maintain internal and external customer relationships.
• Initiate collection calls, emails, faxes, and letters.
• Perform customer revenue and accounts receivable trend analysis.
• Identify bad debts for management review.
• Assist in bank reporting and compliance as it relates to accounts receivable.
• Cross-train with other corporate finance functions.

Essential Skills

• Accounts receivable experience.
• Proficiency in Microsoft Excel.
• Collections experience.
• Ability to handle high volume and high dollar accounts.
• Strong dispute resolution and data analysis skills.

Additional Skills & Qualifications

• Associate degree or at least four years of industry-related collections experience.
• Direct Store Delivery or Route Accounting experience is a plus.
• Experience with route accounting or ERP systems (High Radius and S4 a plus), including daily balancing and database management.
• Good understanding of payment, invoicing, and AR reporting processes.
• Excellent communication skills.
• Ability to analyze customer aging reports to minimize delinquencies and identify risk.
• Proficiency in Microsoft Word, PowerPoint, and Access.
• Well-organized and self-directed with minimal oversight required.
• Displays leadership potential.
• Advanced problem-solving skills.
• Experience with customer relations or customer service functionalities.
• Proven track record in collections, including negotiations and other options to secure payment is a plus.
• Accounting and/or bookkeeping experience is a plus.

Work Environment

Work in a large office located in the Panasonic Building off 56th and Tower Road. The schedule is hybrid, with three days in the office and two days working from home, Monday to Friday, from 7 am to 3:30 pm. The office features an open concept with low-walled cubicles, and managers sit in cubicles with the team. Enjoy a fast-paced environment with high volumes and the need to pivot quickly. The office offers free Red Bull. You will be managing accounts in the millions of dollars.