Desktop Support Analyst - Aurora, Colorado | CareerCircle
Job thumbnail

Desktop Support Analyst

TEKsystems

02/22/2022

Posting ID: JP-002663903

×Not Interested
Save Job
Pin drop icon
Aurora, Colorado
Full Time
Share:Facebook iconTwitter iconLinkedin icon

Description:

Under the supervision of the Manager of Desktop Support, the Desktop Support Analyst will provide second line technical support for all staff at Colorado Access via phone, email, online and in person. They are responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. • Able to plan and oversee projects to ensure they are completed in a timely fashion • Manage projects for fulfillment of customer initiatives/requests and communicate effectively about progress of projects through both written and oral communication to all levels of the organization. • Able to provide clear and effective written communication to employees to manage projects and respond to user questions. • Ability to identify and take initiative to resolve hardware and software issues. • Install and upgrade operating systems and computer software. • Leads and implements large scale application deployments for Windows environments • Scripts and package software and deploy to companywide desktop computers using technology within the infrastructure (SCCM, GPO, etc.) if needed. • Identifies and organizes day-to-day operation and maintenance tasks to ensure a secure and reliable computing environment. • Ensures service provided meets and/or exceeds established standards and if standards do not exist, assists in creating them. Updates standards as needed. • Deploys, and supports a standardized desktop and laptop image consisting of the • operating system and all supported applications. • Ability to build and maintain effective relationships with key management and variety of individuals at various levels within the organization. REQUIREMENTS: Education: high school diploma or equivalent required. Bachelor’s degree in IT field preferred. Experience: Minimum of three years’ experience as a Desktop support professional or other related experience. Healthcare IT with experience or knowledge of HIPAA preferred. Knowledge, Skills, and Abilities: Demonstrates support for the company’s mission, vision and values with excellent verbal, written and interpersonal communication skills. Excellent customer service skills with ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. Knowledge of active directory and GPO (Group Policy Objects). Solid understanding of Microsoft Office 365. Familiar with Microsoft System Center Configuration Manager (SCCM). Experience in designing and deploying desktop and laptop endpoints. Knowledge of Windows 7 and Windows 10. Hands on experience in Desktop OS & applications. Excellent problem-solving and multitasking skills with ability to manage changing priorities. Microsoft certification preferred. ITIL Foundation certification preferred. May be required to manage multiple priorities and projects with tight deadlines. Licenses/Certifications: One or more of the following certifications are preferred: A+ Certification, Microsoft Certified Solution Expert (MCSE), HDI Desktop Support Technician (HDI), Information Technology Infrastructure Library (ITIL). A valid driver's license and proof of current auto insurance will be required for any position requiring driving.

Skills:

Desktop, Support, Windows 10, Troubleshooting, Windows, Hardware, Technical support, Imaging, Deployment, Office 365, Active directory

Top Skills Details:

Desktop,Support,Windows 10,Troubleshooting,Windows,Hardware,Technical support,Imaging,Deployment

Additional Skills & Qualifications:

This individual will be working on a number of projects Colorado Access is prioritizing including: Duo MFA roll out Win 11 refresh Hardware deployments Application standardization This person will be measured based on the CSAT scores. Bomgar and SCCM experience a plus Must know how to deploy, need to document Experience doing break/fix work Experience onboarding and offboarding employees

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

Related Courses

Blog