Systems Engineer - Colorado Springs, Colorado | CareerCircle
Job thumbnail

Systems Engineer

TEKsystems

02/21/2022

Posting ID: JP-002660266

×Not Interested
Save Job
Pin drop icon
Colorado Springs, Colorado
Share:Facebook iconTwitter iconLinkedin icon

Description:

Provides technical support for various enterprise systems supporting the County’s Offices and Departments. Responsible for the installation, maintenance, and operation of a variety of compute (physical, virtual, and cloud) and storage resources, enterprise software, and monitoring tools and related components. Technical support is provided for a wide range of hardware, software operating systems, applications, appliances, and services.

• Assists with the administration of physical and virtual server environments consisting of Windows, RedHat Linux, VMWare, O365, and Cloud systems.

• Administers and supports the Microsoft 365 Exchange environment.

• Provides Tier 2 level incident support consisting of advanced troubleshooting of end-user and system issues, administrative tasks, and configuration changes.

• Assists with installing, configuring, maintaining, upgrading, and routine troubleshooting and repair assistance for enterprise system hardware and peripherals including servers, network printers, and NAS systems.

• Participates in periodic and emergency patching efforts, using tools such as WSUS, SCCM, and Ansible.

• Assists with administration of backup solutions to include monitoring backups, configuring backup jobs, and restoring data.

• Works closely with Digital, Strategy, and Technology teams, assisting with diagnoses and resolution of issues.

• Uses Information Technology Service Management (ITSM) software to manage incoming work requests, incidents, tasks, changes, and problems, completing assignments in a thorough and timely manner.

• In support of technology processes, troubleshooting processes, and enterprise equipment, assists with the drafting and updating of configuration documentation, knowledge articles, and procedure documents.

• Participates in on-call rotation, providing off-hours support as necessary.

• Performs other duties as required.

Additional Level II Functions:

• Administers the physical and virtual server environments consisting of Windows, RedHat Linux, VMWare, O365, and Cloud systems.

• Administers Microsoft 365 Exchange environment.

• Installs, configures, maintains, upgrades, troubleshoots, and repairs enterprise system hardware and peripherals including servers, network printers, NAS systems, and backup systems.

• Assists with Tier 3 level incident and problem support consisting of advanced troubleshooting of end-user and system issues, configuration changes/modifications, internal coordination, remediation, and vendor engagement.

• Administers and maintains backup and disaster recovery solutions.

• Performs scheduled and emergency patching using tools like WSUS, SCCM, and Ansible.

• Provides system level and batch programming/scripting as needed.

• Monitors and uses system management tools to gather hardware and software inventories, install software, and remotely manage enterprise systems.

• In support of technology processes, troubleshooting processes, and enterprise systems, writes and updates configuration documentation, knowledge articles, and procedure documents.

• Assists with enterprise license management and compliance.

• Assists with Demand/Capacity Planning and system designs.

Additional Level III Functions:

• Analyzes data operations center system lifecycle, demand, and capacity needs. Plans for the maintenance, upgrade, and migration of these systems ensuring that best practices and County standards are followed.

• Serves as data operations center technical subject matter expert for system implementations, system designs, installations, and refreshes of supported technology stacks.

• Configures and administers enterprise systems/infrastructure including NetApp, Veritas NetBackup, Oracle Exadata, and HP StoreOnce.

• Installs, configures, maintains, upgrades, troubleshoots, and repairs enterprise system hardware and peripherals including disk arrays, fiber switches, and NAS devices.

• Creates, implements, and maintains backup strategies and disaster recovery strategies for enterprise systems.

• Develops and documents County technology standards, knowledge base articles, requirements, and configurations.

• Oversees enterprise license management and compliance.

• Manages and assists vendors and contractors engaged in providing escalated support and/or project delivery.

• Provides training and assists other Digital, Strategy, and Technology staff as appropriate.

Skills:

Windows, System administrator, Vmware, Active directory, Windows server, Powershell, Scripting

Top Skills Details:

Windows,System administrator,Vmware,Active directory,Windows server,Powershell,Scripting

Additional Skills & Qualifications:

QUALIFICATIONS:

To qualify for a Systems Engineer at any level:

• High school diploma or equivalent education required. Bachelor's degree in computer science, information technology, or a closely related field preferred.

• Experience with physical and virtual server environments to include Windows, RedHat Linux, VMWare, O365, and Cloud.

• Experience with ticket-based Service Desk software system, ServiceNow, or other ITSM software.

• Understanding of ITIL practices: Incident, Configuration, Change, and Problem Management.

• Must possess strong analytical skills.

• Ability to communicate effectively both verbally and in writing, including the ability to articulate user needs in technical and non-technical terms.

• Ability to establish effective working relationships with co-workers, County staff, and contractors.

• Maintain regular and punctual attendance.

• An equivalent combination of related education and experience may be substituted for the education and experience requirements above.

• Must pass conditional post offer background investigation, motor vehicle record check, drug screen, and physical examination.

To qualify for a Systems Engineer I:

• Minimum three (3) years of direct, hands-on experience with installing, supporting, troubleshooting, and maintaining enterprise systems in a large, multi-user, multi-application environment.

To qualify for a Systems Engineer II:

• Minimum five (5) years of direct, hands-on experience with installing, supporting, troubleshooting, and maintaining enterprise systems in a large, multi-user, multi-application environment.

• Must have experience with virtualization technologies, Cloud technologies, system monitoring/alerting, performance tuning, and resource optimization.

• Understanding and experience with ITIL practices: Incident, Configuration, Change, and Problem Management.

To qualify for a Systems Engineer III:

• Minimum seven (7) years direct, hands-on experience with installing, supporting, troubleshooting, and

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

Related Courses

Blog