Customer Service Representative - Remote | CareerCircle
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Customer Service Representative

Aston Carter

02/21/2022

Posting ID: JP-002660574

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Remote
Full Time
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Description:

-Taking inbound calls that deal with wires and only specialize in wire transfers (if they receive calls regarding credit cards or accounts they transfer those calls to the correct department)

-Acting as primary liaison between customer and bank, answering questions and solving problems involving all bank departments

-Offering products and services to customers based on their needs and making customer calls with relationship managers

-Ensuring proper booking and maintenance of loans

-Tracking and monitoring portfolio on an ongoing basis for compliance, position, documentation exceptions, overdrafts, accounting, maintenance of files and reports, letters of credit, pricing and delinquencies

Skills:

data entry, inbound call, csr, Customer Service, Inbound Calls, Outbound Calls, Call Center

Additional Skills & Qualifications:

Required Qualifications:

-1 year of call center experience (open to any industry)

-Excellent organizational, multi tasking, and prioritizing skills

-Excellent verbal, written, and interpersonal communication skills

-Excellent problem solving skills

-Ability to manage multiple and competing priorities

-Ability to work in a fast-paced action oriented environment

-Intermediate Microsoft Office skills

Desired Qualifications:

-Previous experience in a bank or financial institution

This is will be an On-site position for 3 months just for training and after that it'll be full time Remote Position.

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Divya Sahu

Phone:

Email: disahu@astoncarter.com

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