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Administrative Assistant // Downtown Denver
Posted Thursday, July 6, 2023
Posting ID: JP-003887122
- Admin Support for many offices, helping in the Service Coordinator role and Project Administrator role.
- Answering customer phone calls and emails for service requests, inquiries, help handle and resolve complaints.
Taking New service request
Entering info into system
Getting info to scheduler to schedule service
Might be scheduling services when team members are OOO.
Monitor service Inbox/Email for incoming requests.
Customer phone calls
Help pull daily/weekly reports- help keeping systems up to date
Sitting in weekly team meetings
Education/Experience: High School Diploma or equivalent. REQUIRED
3-5 years customer service related experience required. REQUIRED
Clerical/office/ Admin experience REQUIRED
Top 3 skill
- Open, clear communication verbal and written
- Phone etiquette.- positive attitude- service with a smile
- Some computer experience- This resource will be working in 4 different systems. So they need to be able to be cross functional across systems.
Over communicating- following up on status and progress, email follow up, phone call follow up
Attention to detail
Ability to work independently and manage one’s time.
Recruiter: Carly Babetch