Administrative Assistant // Downtown Denver

Job Description:

- Admin Support for many offices, helping in the Service Coordinator role and Project Administrator role.

- Answering customer phone calls and emails for service requests, inquiries, help handle and resolve complaints.

Call taker

Taking New service request

Entering info into system

Getting info to scheduler to schedule service

Might be scheduling services when team members are OOO.

Monitor service Inbox/Email for incoming requests.

Customer phone calls

Help pull daily/weekly reports- help keeping systems up to date

Data entry

Electronical filing

Ordering parts

Sitting in weekly team meetings

Qualifications:

Education/Experience: High School Diploma or equivalent. REQUIRED

3-5 years customer service related experience required. REQUIRED

Clerical/office/ Admin experience REQUIRED

Top 3 skill

- Open, clear communication verbal and written

- Phone etiquette.- positive attitude- service with a smile

- Some computer experience- This resource will be working in 4 different systems. So they need to be able to be cross functional across systems.

Key competencies

Over communicating- following up on status and progress, email follow up, phone call follow up

Clear communication.

Attention to detail

Ability to work independently and manage one’s time.