Customer Service Supervisor

Description:

• This position has heavy customer interaction requiring strong organizational and excellent customer service skills
• The supervisor will work in role as well as supervise a team of up to 10

A Day in the Role:

• Triage of the inbound/outbound customer communication
• Performance Management for team
• Setting KPIs and tracking
• Assisting Customers with Product Information, Specifications and Troubleshooting Support
• Preparing Estimates and Processing Sales Orders within ERP System
• Support Outside Sales Representatives when needed

Skills:

Customer service, Call center

Qualifications:

• Proficiency with Microsoft Office Suite
• Ability to Effectively Communicate with Internal/External Customers both Verbally and Written
• Ability to multi-task, Prioritize and Manage Time Effectively
• Microsoft Office: 1 year (Preferred)
• Customer service: 4 years (Preferred)

Employment Type: 3 Month contract to hire

Hours: M-F Day shift

Experience Level:

Entry Level