Customer Service Specialist

Aston Carter is hiring Customer Service Specialist in the Littleton Colorado Area!

Benefits of the Role

• Work life balance
• Fast paced environment
• Great company culture

Job Description

• Will be handling about 25-30 phone calls per day from customers regarding pricing/discounts, requests for quotes, and shipping time updates
• Will also be responsive for managing inbox of requests from customers
• Will be fielding phone calls from distributors asking for lead time updates
• Will utilize ERP system, Excel, and Teams daily for pricing/discounts, and locating shipping information
• Responsible for communicating with Ops team to collect additional information to provide to customers
• May be dealing with upset customers at times

Additional Skills & Qualifications

• 2-3+ years of recent experience in an office-based customer service role
• Experience dealing with upset customers
• Experience utilizing ERP systems
• Ability to time manage and having to prioritize tasks quickly and efficiently
• Someone who thrives in and wants to work in a fast-paced environment
• Critical thinking, problem solving, listening skills, multi-tasking skills, and ability to work well with others required
• Proficiency within Microsoft Office products such as Excel, and Teams
• Experience working in a customer service role within the manufacturing/industrial market is highly preferred

Thank you for your time and please apply directly with an updated resume!